AI at the Front Lines of Platform Governance: Using LLMs to Support Illegal Content Reporting under the Digital Services Act
arXiv:2605.23676v1 Announce Type: new Abstract: Illegal content reporting mechanisms are a key technical and organizational measure through which online platforms address illegal content under the European Union Digital Services Act (DSA). Article 16 requires user notices to be sufficiently substantiated and submitted in good faith, placing users in the difficult position of interpreting legal and procedural language and translating ambiguous content into legally meaningful categories and reasons. We investigate how large language model (LLM)-based assistants can support this reporting process. In a controlled user study (N = 450) using an interface modeled on a major platform reporting workflow, we compare three conditions: unaided reporting, a conventional explainable AI assistant (XAI) that suggests a single legal category with a rationale, and an evaluative AI assistant (EvalAI) that presents balanced pro and con arguments across candidate legal provisions. We further examine these