GroupEnvoy: A Conversational Agent Speaking for the Outgroup to Foster Intergroup Relations
arXiv:2604.16095v2 Announce Type: replace Abstract: Conversational agents have the potential to support intergroup relations when psychological or linguistic barriers prevent direct interaction. Based on intergroup contact theory, we propose GroupEnvoy, a text-based conversational agent that represents outgroup perspectives during ingroup discussions. Its dialogue is grounded in data from a prior outgroup-only discussion. To evaluate this approach and derive design principles, we conducted a mixed-methods, between-subjects study with university students, in which host-country students formed the ingroup and international students formed the outgroup. Ingroup students performed a collaborative task while engaging with outgroup perspectives, either by interacting with GroupEnvoy (AI-mediated contact) or by reading a static document (passive exposure). Quantitatively, AI-mediated contact demonstrated a directional reduction in intergroup anxiety and an improvement in perspective-taking. Q